FAQ

Whom do I contact for reservation inquiries?

For further information on your booking or general enquiries about your reservation, please refer to the Contact Us section on our website: https://www.nexustours.com/contact-us

How to know my pick-up schedule, and what happens if it changed?

You will receive a written message 2 days prior to your departure, in which details of your transfer pick-up will be provided accordingly. To ensure you receive your transfer pick-up information, please log into our Xperience Hub through this link: https://eh.nexustours.com/login / Once you’ve successfully registered in the Xperience Hub, you may download your Airport Transfer Pass / Information on how to sign up and other benefits of our Xperience Hub can be checked through: https://www.nexustours.com/xhub / Please make sure that any flight or transfer services changed are reported in a timely fashion.

I did not receive a confirmation email, what should I do?

If you do not receive your booking confirmation message, please contact our NexusTours Service Center. Contact details are available at https://www.nexustours.com/contact-us / You may also contact us through the Xperience Hub after signing up or through the live chat on our website.

How do I quote for a transfer or an activity?

You may book transfers, excursions and activities through our web site https://nexustours.com. However, if you require assistance with the booking process or guidance with information on excursions and activities, please contact our NexusTours Service Center. One of our Virtual Concierge will be available to assist you around the clock. Contact details are available at https://www.nexustours.com/contact-us

I received an unrecognized charge, what do I do?

If you see a Nexus service charge you cannot recognize or do not recognize the transaction, please contact our Nexus Service Center immediately for assistance. You may contact us via email at customer.service@nexustours.com, via our Nexus live chat at www.nexustours.com or by phone.

Contact us at:

Our Nexus Service Center is available 24/7 and can be contacted around the clock through the following numbers:

Refund terms

Based on our cancellation policy, which is available through our website’s Terms and Conditions section, , once a refund is issued, it may take from 5 to 12 business days for the refund to show on your payment card statement. Should you have any questions or concerns regarding our refund process, do not hesitate to contact our Service Center.

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FAQ

What is NexusTours?

NexusTours is a leading Destination Management Company (DMC) and local travel expert with more than 25 years of experience. Headquartered in Cancun, it provides transfers, tours, excursions, and mobility services in 52 destinations across 19 countries in the Caribbean, Central America, and North America.

What services does NexusTours offer?

NexusTours offers airport transfers, excursions, guided tours, and travel support, making it easy to move around and enjoy your destination without stress.

Is NexusTours reliable?

Yes, NexusTours is a trusted company with years of experience and partnerships across the travel industry, making it a reliable option for transfers and tours.

How do NexusTours airport transfers work?

Once you land, a NexusTours representative meets you and takes you to your hotel via shared or private transfer—simple, smooth, and pre-arranged.

Can I book NexusTours online?

Yes, you can book NexusTours directly on their website or mobile app, at tour desks in your destination, or with on-site representatives, with 24/7 customer support available.

What destinations does NexusTours operate in?

NexusTours operates in top destinations like Cancun, Costa Rica, Punta Cana, and Jamaica, along with other locations across the Caribbean and Latin America.

What types of transfers does NexusTours offer?

NexusTours offers shared, private, and luxury transfers, so you can choose what fits your travel style and budget.

Does NexusTours offer customer support?

Yes, NexusTours offers support through hotel reps and digital channels, so you always have help during your trip.

Can I cancel or modify my booking?

Yes, but policies depend on the service and booking terms, so it's best to check details before confirming.

Is NexusTours safe?

Yes, NexusTours works with certified providers and follows safety standards to deliver a secure travel experience.

What makes NexusTours different from competitors?

NexusTours stands out for combining more than 25 years of destination expertise with strong local operations across 52 destinations in 19 countries. As a leading DMC headquartered in Cancun, it offers reliable transfers, tours, excursions, and mobility services designed to deliver seamless and memorable travel experiences.